u7bd Privacy Policy — Your Data, Protected

1Introduction and Scope

This Privacy Policy ("Policy") describes how u7bd ("we", "us", "the Platform") collects, uses, stores, shares, and protects the personal information of players and visitors who access u7bd.pro ("the Site"). By registering an account or using any service on u7bd, you confirm that you have read and accepted this Policy in full. If you do not agree with this Policy, please discontinue use of the Site immediately.

This Policy applies to all personal data collected through the Site, its associated mobile interface, communications sent to registered players, and any customer support interactions. It covers data collected automatically through your use of the Site as well as data you provide directly during registration, account management, and financial transactions.

2Information We Collect

u7bd collects personal information in two ways: data you provide directly, and data collected automatically when you use the Site. The categories of personal data we collect include:

• Registration data — your full name, date of birth, Bangladeshi mobile number, email address (if provided), and preferred payment method such as bKash, Nagad, Rocket, or Upay.
• Identity verification data — government-issued photo identification and proof of address submitted during KYC verification, processed securely and retained only as long as required.
• Financial transaction data — deposit amounts, withdrawal requests, payment method references, and transaction timestamps. We do not store full payment account numbers; only a token reference from the payment provider is retained.
• Gameplay and activity data — records of games played, bets placed, session durations, and game outcomes linked to your account, used to settle disputes and detect fraud.
• Technical and device data — IP address, device type, operating system, browser type, and approximate geolocation derived from your IP, used for fraud detection and security monitoring.
• Communications data — records of customer support conversations including chat logs, email exchanges, and any responsible gaming tool requests submitted through the support channel.

u7bd minimises the personal data it collects to what is genuinely necessary. We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or religious beliefs unless specifically required by a legal obligation and with your explicit consent.

3How We Use Your Information

Personal data collected by u7bd is used exclusively for the following purposes:

• Account operation — creating, managing, and verifying your u7bd account, processing deposits and withdrawals, and providing access to games and betting markets.
• Security and fraud prevention — monitoring account activity for suspicious behaviour, verifying transaction legitimacy, and protecting the platform from abuse and money laundering.
• Customer support — responding to enquiries, resolving disputes, processing responsible gaming tool requests, and maintaining records of support interactions.
• Service improvement — analysing aggregated, anonymised usage patterns to improve platform performance, game selection, payment processing speed, and the overall player experience for Bangladesh users.
• Legal compliance — fulfilling obligations under applicable laws including anti-money laundering requirements, age verification obligations, and responding to lawful requests from competent authorities.

4Data Sharing and Third Parties

u7bd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data with third parties only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy obligations and may not use your data for any other purpose.
• Game providers — licensed game studios may receive anonymised session identifiers for the purpose of resolving technical disputes or verifying game outcomes. No personally identifiable information is shared with game providers.
• Legal and regulatory authorities — u7bd may disclose personal data to law enforcement or competent authorities when required by applicable law or a valid legal order. u7bd will notify you of such disclosure where legally permitted.
• Service providers — trusted third-party vendors supporting u7bd's operations, such as cloud hosting and cybersecurity services, may process data on our behalf under strict data processing agreements.

u7bd ensures by contract that all third-party providers implement adequate security measures consistent with this Policy. We do not allow any third party to use your data for their own purposes beyond what is strictly necessary to perform the contracted service.

5Data Security

u7bd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• SSL/TLS encryption on all data transmissions between your device and u7bd servers, ensuring data in transit cannot be intercepted or read by unauthorised parties.
• Encrypted storage of sensitive account data including KYC documents, payment references, and login credentials. Passwords are stored using one-way hashing and are never stored or transmitted in plain text.
• Role-based access controls — only authorised u7bd personnel with a legitimate operational need may access player personal data. Staff access is logged and audited regularly.
• Continuous security monitoring to detect and respond to threats, suspicious login attempts, and unusual account activity in real time.

While u7bd maintains robust security measures, no online platform can guarantee absolute security against all threats. In the event of a data breach likely to result in high risk to your rights, u7bd will notify affected players promptly and take all reasonable steps to mitigate the impact.

6Cookies and Tracking Technologies

u7bd uses cookies and similar technologies to operate the Site, remember your preferences, and understand how players interact with the platform. The categories of cookies we use are:

• Essential cookies — strictly necessary for the Site to function, including session authentication tokens and security cookies. These cannot be disabled without breaking core functionality.
• Analytics cookies — anonymised data about how players navigate the Site, which pages they visit most, and where technical errors occur, helping us improve the Bangladesh player experience.
• Preference cookies — used to remember your language settings and display preferences so you do not need to reconfigure the Site on each visit.
• You may control cookie preferences through your browser settings. Disabling essential cookies will impair Site functionality and may prevent you from accessing your account.

u7bd does not use advertising cookies or cross-site tracking technologies to build marketing profiles or serve targeted advertisements based on your browsing behaviour outside u7bd.pro.

7Data Retention

u7bd retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by applicable law. Our general retention guidelines are:

• Active account data — retained for the lifetime of your account and up to 5 years following account closure, to comply with anti-money laundering and record-keeping obligations.
• KYC and identity documents — retained for up to 5 years post account closure in accordance with applicable AML obligations, then securely deleted.
• Customer support records — retained for up to 3 years from the date of the last interaction to allow dispute resolution and quality review.
• Analytics and usage data — retained in anonymised, aggregated form for up to 24 months from collection. Anonymised data that cannot be linked to an individual is not subject to these retention limits.

8Your Rights Over Your Data

As a u7bd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request:

• Right of access — you may request a copy of the personal data u7bd holds about you at any time. We will provide this within a reasonable timeframe.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure — in certain circumstances, you may request that u7bd delete your personal data. Note that we may be required to retain certain data for legal compliance reasons even after an erasure request, in which case we will inform you accordingly.
• Right to restriction — you may request that u7bd restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to object — you have the right to object to the processing of your personal data where that processing is based on our legitimate interests, including profiling for fraud prevention purposes.

u7bd will respond to all data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days and will notify you. There is no charge for exercising your data rights unless a request is manifestly unfounded or repetitive.

9Children and Underage Players

u7bd is strictly an adult platform. The Site is not intended for and must not be used by anyone under the age of 21. u7bd does not knowingly collect personal data from individuals under 21 years of age. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. This is a firm policy with no exceptions — 21+ only.

If you are a parent or guardian and believe that a person under 21 in your care has registered an account or submitted personal data to u7bd, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action including account closure and secure deletion of all associated data.

10Changes to This Privacy Policy

u7bd reserves the right to update or amend this Privacy Policy at any time. All changes will be published on this page with a revised "Last updated" date. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will make reasonable efforts to notify registered players via the contact information on their account before the change takes effect.

Your continued use of u7bd after a Privacy Policy update constitutes your acceptance of the revised Policy. If you do not agree with any change, you should stop using the Site and may request account closure. u7bd will process account closure requests promptly and in accordance with applicable data retention obligations.

11Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way u7bd handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).